New Number Lets GTA Customers Provide Feedback

GTA is committed to making sure agencies receive outstanding customer service, and we are pleased to offer a new and convenient way for customers to provide feedback about service delivery.
 
With the launch of 1.877.opinGTA, customers have the option of commenting anonymously on their customer service experience and offering suggestions for improvements.  When customers call, they hear a recorded greeting and, following a tone, can leave a voice message of up to three minutes in length.
 
The messages are transcribed on a regular basis and reviewed by customer service teams from GTA and our technology service providers.  Action plans are created to respond to any trends or customer needs.
 
For time-sensitive concerns, customers should call the Consolidated Service Desk at 1.877.GTA.3233 (1.877.482.3233).
 
GTA offers several other ways for customers to comment on service delivery.  You can submit comments on the Contact Us page of GTA's website or contact your GTA Service Delivery Consultant directly.  If you don't know how to contact your SDC, go to the GTA Web site and select "Find Your Service Delivery Consultant" on the right side of the homepage.  When a new window opens, enter your agency's acronym or full name in the "Search entries" box and select Apply.

We are also asking a sampling of callers to the Consolidated Service Desk to complete a brief survey to find out if their service issues were resolved in a timely manner.